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| Title: A Complaint is a Gift |
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| Recovering Customer Loyalty when Things Go Wrong |
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| by Janelle Barlow
/ Claus Moller
/ Tony Hsieh |
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| ISBN (Paperback): 1626560412, 9781626560413 |
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Price (Paperback): 399.00 INR  |
| Language: English |
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"The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help organizations rapidly and inexpensively strengthen pr More |
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| Title: Corporate Governance |
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| Issues and Challenges |
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| by Suman Kalyan Chaudhury
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| ISBN(Hardbound): 9350560518, 9789350560518 |
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Price(Hardbound): 525.00 INR |
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| Language: English |
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The excellence in terms of customer satisfaction, in terms of return, in terms of product and service, in terms of return to promoters and in terms of social responsibilities towards society and peopl More |
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| Title: Customer Relationship Management |
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| An Indian perspective |
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| by Mukesh Chaturvedi
/ Abhinav Chaturvedi
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| ISBN (Paperback): 8174464565, 9788174464569 |
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| Price (Paperback): 200.00 INR |
| Language: English |
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CRM was born in the 1990s in the West. In the initial phases, the over enthusiastic businesses invested almost US$ 400 billion. But, the very same businesses were disheartened very soon primarily beca More |
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| Title: Customer Relationship Management |
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| A key to corporate success |
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| by V. Venkata Ramana
/ G. Somayajulu
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| ISBN (Paperback): 8174463216, 9788174463210 |
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| Price (Paperback): 195.00 INR |
| Language: English |
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The nineties have heralded many revolutionary changes in the economy, worldover. Competition has driven organizations to constantly seek new ways and methods to identify, serve and satisfy customers b More |
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| Title: The Customer Service Activity Book |
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| 50 activities for inspiring exceptional service |
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| by Darryl S. Doane
/ Rose D. Sloat
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| ISBN (Paperback): 8189107518, 9788189107512 |
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| Price (Paperback): 395.00 INR |
| Language: English |
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The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty an More |
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| Title: Delighting Your Customers |
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| Keep your customers coming back time and time again |
| "Provides a clear customer service strategy." |
| by Susan Nash
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| ISBN (Paperback): 8176931322, 9788176931328 |
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| Price (Paperback): 150.00 INR |
| Language: English |
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Do you put more money and energy into attracting new customers than taking care of your existing ones? If so, this book will be a revelation. Ful of enlightening case histories and research findings More |
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| Title: Neuromarketing |
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| A Peep into Customers' Minds |
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| by J. K. Sharma
/ Deepali Singh
/ K. K. Deepak |
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| ISBN (Paperback): 8120338685, 9788120338685 |
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| Price (Paperback): 350.00 INR |
| Language: English |
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What consumers think is not necessarily what they do. Unearthing the source of this ambiguity between the thinking mind and the doing mind of a consumer is one of the greatest challenges faced by mar More |
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| Title: The New Successful Large Account Management |
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| How to Hold on to your most Important Customers &Turn them into Long-Term Assets |
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| by Robert B. Miller brings
/ Stephen E Heiman
/ Tad Tuleja |
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| ISBN (Paperback): 0749462906, 9780749462901 |
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| Price (Paperback): 295.00 INR |
| Language: English |
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Whatever your company’s sales revenue, chances are that at least half of it comes from a few crucial accounts. So what does it take to keep them going strong?
The New Successful Large Account Manag More |
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| Title: Successful Customer Service |
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| Get Brilliant Results Fast |
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| by Pauline Rowson
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| ISBN (Paperback): 8130915022, 9788130915029 |
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| Price (Paperback): 250.00 INR |
| Language: English |
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Customers are king. And good customer service is vital for customer retention and loyalty. Whether you communicate with your customers online, via a cell centre or in person you’ll need a winning cust More |
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| Title: Why My Horse Doesn't Smile |
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| Learn to Serve Your Customer |
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| by Vivek Mehrotra
/ Neelesh Kapoor
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| ISBN (Paperback): 8130912635, 9788130912639 |
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| Price (Paperback): 195.00 INR |
| Language: English |
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The growing importance of customer satisfaction has lead to a great amount of research and discussion in ideas and principles of customer service. Businesses look for new and improved methods of custo More |
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